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FAQ

At the Annapolis Symphony Orchestra, we believe our mission is now more important than ever: to produce, present, and promote memorable symphonic music for you. That is why we are back and fully intend to perform live during the 2020-2021 season! Through December 2020, we will livestream our concerts from the Music Center at Strathmore with no in-person audiences. In January 2021, we hope to perform for in-person audiences once again. Nevertheless, our top priority is the safety of our musicians, staff, and patrons like you. We will follow federal and state guidelines for social distancing and sanitation practices. We have received a lot of questions from patrons like you; here are our answers.

2020-2021 Season

How can I livestream concerts by the Annapolis Symphony?

We are excited to announce a new, comprehensive digital video platform: Symphony+. This new platform will allow you to have an entirely new concert experience, and we will offer three unique experiences:

ASO Live! – A live stream experience for the entire Masterworks Series, Holiday Classics, and other future performances. You'll get to experience the joy of live music, not missing a moment from the comfort of your own home

ASO RePlay – This gives you access to previous ASO Live! broadcasts, including past performances, interviews, and behind-the-scenes videos.

ASO Chats – A virtual offering of the popular pre-concert talks with Dr. Rachel Franklin. These 45-minute discussions will cover historical context, musical examples, stories, and anecdotes of the composers.

When you renew your subscription, you get full access to Symphony+ and all its products. With access to 15+ live virtual events, ASO RePlay, and ASO Chats, you won't miss a thing!

The Symphony+ subscription will go on sale September 8, 2020 for $99 per household. Single concert livestream tickets are also available for $49 each.

How will the Annapolis Symphony ensure safety and social distancing for each performance?

Out of health concerns and to help prevent the spread of the COVID-19 pandemic, the Symphony will perform without in-person audiences at The Music Center at Strathmore through December 2020, with the intent to resume audience attendance in 2021 as conditions allow.

To allow for social distancing on stage, the Symphony has adjusted it's program (through December 2020) to involve only string, percussion, keyboard, and harp. Unless otherwise noted, performances will be at the Music Center at Strathmore, of which the symphony is an affiliate member, to utilize its larger stage and multi-camera capabilities.

What are the ticket policies if a concert is canceled or if I am uncomfortable attending?

All patrons with tickets to an in-person event can either receive a full refund, exchange into a virtual ASO Live! event, or donate the cost of their ticket(s).

Refunds will not be offered for ASO Live! virtual live stream performances. Patrons who purchase an ASO Live! virtual ticket will only be able to view that performance on the concert date and time.

How will subscriptions, ticket pricing, and seating be handled this season?

Current Masterworks (5 concerts) subscribers have the opportunity to renew their subscription by September 18, 2020. A brand new Symphony+ subscription will be available for purchase on September 8, 2020.

This is a package to livestream all concerts and events throughout the 2020-2021 season for just $99. Single concerts are also available for purchase at $49 each. Regardless of what you choose to do this season, current Masterworks seats are guaranteed for the 2021-2022 season.

What has the Annapolis Symphony been up to during the pandemic?

The Symphony family has been working tirelessly to ensure our future here in Annapolis. We have continued to work remotely to innovate the concert experience and fulfill our mission in new ways, including preparation for the upcoming season launch. The Board has hired our new Executive Director, and the Academy has switched to an online lesson structure.

How are the Annapolis Symphony musicians coping since concerts were canceled?

Thanks to our generous audiences who donated their tickets to the Annapolis Symphony Musician Fund and the federal government’s Paycheck Protection Program Loan, all of our musicians have been paid in full for the canceled concerts from March through June. Some have continued to teach Academy lessons online, and we are in constant communication with our performers.

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Subscriptions

What is included with my subscription?

When you purchase your subscription, you get full access to Symphony+ and all its products. With access to 15+ live virtual events, ASO RePlay, and ASO Chats, you won't miss a thing! Please see the enclosed flyer for more details.

Also, when you renew your subscription, we will extend an exclusive invitation for you to join us for Music at Midmorning. This event is truly a unique experience where you get to enjoy an intimate conversation between Maestro Novo and the weekend's featured soloist, exclusive performances, and ask your questions directly to the Maestro and soloist, all while you savor coffee at home! These events will occur each Thursday during concert week in the morning and are an exclusive subscriber benefit.

What does “subscriber” mean?

Subscribers and season-ticket holders are terms often used interchangeably. Subscribers are patrons who invest in the Annapolis Symphony Orchestra by purchasing a package of concerts, usually prior to the start of the season.

What subscriptions are offered by the Annapolis Symphony Orchestra?

The Annapolis Symphony is offering a Masterworks subscription (all 5 concerts) to renewing subscribers through September 18, 2020.

A brand new Symphony+ subscription will be available for purchase on September 8, 2020. This is a package to livestream all concerts and events throughout the 2020-2021 season for just $99. Single concerts are also available for purchase at $49 each.

Regardless of what you choose to do this season, current Masterworks physical seats are guaranteed for the 2021-2022 season.

What’s the cost of a subscription?

Renewing Masterworks subscription prices remain the same as last year.

The Symphony+ subscription will go on sale September 8, 2020 for $99 per household. Single concert livestream tickets are also available for $49 each.

Am I guaranteed the same seats season to season if I become a subscriber?

If you are a Masterworks subscriber, you are guaranteed the same seats each season. As we are currently only offering virtual tickets through December 2020, regardless of what you choose to do this season, current Masterworks subscriber seats are guaranteed for the 2021-2022 season.

Can I change my seats during the renewal process?

Yes. Seating changes are on a first-come, first-served basis based on the date each subscription order was received. Although, regardless what you choose to do this season, current Masterworks physical seats are guaranteed for the 2021-2022 season.

Will you hold off on charging my credit card until I’m seated? Can you take my renewal and I’ll send you a check later?

Subscription payments are processed immediately. Subscription change requests are seated based on the date your paid reservation is received. We must receive payment in order to renew your subscription.

Will you hold off on charging my credit card until I’m seated? Can you take my renewal and I’ll send you a check later?

Subscription payments are processed immediately. Subscription change requests are seated based on the date your paid reservation is received. We must receive payment in order to renew your subscription.

Why can’t I get Parterre or aisle seats like I’ve been requesting for years?

Parterre seats are always in demand and are seldom released by the subscribers who currently hold them. Renew early to have the best chance of getting aisle seats that are not renewed. All requests are first-come, first-served.

Can I purchase additional tickets throughout the season?

Subscribers save 10% or more on most additional ticket purchases. To purchase additional tickets as a current subscriber, call the Box Office at 410-263-0907.

When is the deadline for renewing my 2020-21 Masterworks Series Subscription?

If you would like to renew your subscription, please let us know by Friday, September 18.

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Tickets

How do I get a refund?

We recognize that we are living through unpredictable and unprecedented times, so our Box Office has developed new ticket policies that allow you to purchase with confidence.

All patrons with tickets to an in-person event can either receive a full refund, exchange into a virtual ASO Live! event, or donate the cost of their ticket(s).

Refunds will not be offered for ASO Live! virtual live stream performances. Patrons who purchase an ASO Live! virtual ticket will only be able to view that performance on the concert date and time.

How do I donate my tickets back to the Symphony?

If you are unable to use your tickets, you may donate them to the Symphony as a tax-deductible contribution. Please return your tickets to the Box Office by mail, in person, or email with a photo of the destroyed ticket(s) at no less than 2 hours before the concert. We will mail you a receipt for your tax purposes. Tickets released after 6 PMhttps://annapolissymphony.org/wp-admin/post.php?post=348&action=edit# on concert night will not be eligible for a deduction unless the concert is sold out.

How do I check if my tickets are valid/authentic?

The only way to know your tickets are valid or authentic is to buy directly from the Annapolis Symphony online via our website, over the phone, or in person. We cannot verify tickets bought from a third-party.

How can I check my gift certificate balance?

Send an email to the Box Office at info@annapolissymphony.org to request an update on your certificate balance. Symphony staff will respond within 48 to 72 hours to your request.

How do I redeem my gift certificate or voucher won at a local auction?

To redeem a gift certificate or voucher, please mail in or stop by the Box Office with your original certificate or voucher signed by Symphony staff. For additional questions, call the Box Office at 410-263-0907.

I haven’t received (or accidentally deleted) the email I need to print my tickets at home. What do I do?

We are here to help! Contact the Box Office at 410-263-0907. We’ll verify your email address is correct and send the tickets again.

I haven't received my tickets. What do I do?

Misplaced tickets? Don’t worry, we have a few options for you. You can contact the Box Office at 410-263-0907 to have a new set of tickets sent electronically to your inbox.

Why do you request my address, zip code, and phone number?

The information requested may be used for a variety of purposes related to the ticket purchase transaction. These purposes can vary by transaction but include allowing us to: ship/deliver tickets and/or receipts; respond to customer service requests; review and enforce limits on the number of tickets purchased; to help prevent credit card fraud.

Do you save my credit card number on file?

No. For security purposes, and to protect your personal information, we do not keep your credit card number on file.

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Planning Your Virtual Experience

Is there a free, pre-concert talk offered?

Pre-concert talks with Dr. Rachel Franklin are offered virtually with the Symphony+ All-Access Household Pass. These can be purchased for $99.

What happens if I am unable to attend my performance?

All single ticket sales are final. You may help us allow others to experience music at the Annapolis Symphony by donating your tickets for resale. You will receive a donation receipt for tax purposes. The Box Office will accept ticket donations until 6 PM before an evening concert.

How long is my concert?

Most concerts last approximately two hours.

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