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FAQ

At the Annapolis Symphony Orchestra, we believe our mission is now more important than ever: to produce, present, and promote memorable symphonic music for you. That is why we are back and fully intend to perform live during the 2021-2022 season! Our top priority is the safety of our musicians, staff, and patrons like you. We will follow federal and state guidelines for social distancing and sanitation practices. We have received a lot of questions from patrons like you; here are our answers.

2021-2022 Season

Are you having live in-person concerts?

Yes! Woo-Hoo! The ASO is returning to the stage with live in-person concerts for this season. We’ve really got something to celebrate with the end of the pandemic in sight and a chance to share the priceless beauty of live music together. And it is our 60th Anniversary season so we are ready to Live it Up Live!

Can I still stream a concert?

Absolutely! Our SYMPHONY+ streaming concerts were so popular that we are bringing them back again this season. All of our Masterworks season concerts will be streamed 2 weeks following the live concert on our ASO Encore channel. ASO Chats with Dr. Rachel Franklin will be available to all 2 weeks before each live concert. ASO Archive will hold a collection of selected past performances to experience all over again.

I’m a subscriber. What about my seats?

No worries. We’ve kept track of these things. Your seats from back in the day are ready and waiting for you. Subscriber packages are on the way (June 24, 2021) and you can securely renew online to access your reservation through the Patron Portal. Be sure to login first see your reservation for your same seats. Click the Shopping Cart to login.

What happens if the pandemic gets worse and concerts can’t happen?

All of our staff and performing musicians are vaccinated and we hope you are too but there remains a chance that things could get worse. We really hope this will not happen but our policy through the pandemic has been to provide flexible options to our patrons. All patrons with tickets to an in-person event would be given the option to donate the cost of their tickets, exchange into the virtual ASO Encore event on SYMPHONY+ or receive a full refund.

What has the Annapolis Symphony been up to during the pandemic?

The Symphony family has been working tirelessly to ensure our future here in Annapolis. We have continued to work remotely to innovate the concert experience and fulfill our mission in new ways, including preparation for the upcoming season launch. The Board has hired Edgar Herrera as Executive Director, and undergone an extensive review of what we do, adopting a new strategic plan. There are many wonderful new things in the works at the ASO. We are staffing up for more concerts, a new youth orchestra, and much more. We’ll make some noise so you’ll be sure to hear all about it.

How are the Annapolis Symphony musicians coping since concerts were canceled?

Thanks to our generous audiences who donated their tickets to the Annapolis Symphony Musician Fund and the federal government’s Paycheck Protection Program Loan, all of our musicians have been paid in full for the canceled concerts from March through June. Some have continued to teach Academy lessons online, and we are in constant communication with our performers.

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Subscriptions

What is included with my subscription?

Subscriptions to the 2021-2022 Masterworks Season gets you tickets to a spectacular season of live in-person concerts in Maryland Hall. Subscribers also get a complimentary All Access Pass to SYMPHONY+, our online streaming service for ASO Encore streams of new concerts, ASO Chats to bring you into the music and ASO Archive where you can “play it again” from select past performances.

What does “subscriber” mean?

Subscribers and season-ticket holders are terms often used interchangeably. Subscribers are patrons who invest in the Annapolis Symphony Orchestra by purchasing a package of concerts, usually prior to the start of the season.

What subscriptions are offered by the Annapolis Symphony Orchestra?

Our main subscription is to the 2021-2022 Masterworks series of 5 concerts at MD Hall. Each Concert is offered on Friday and Saturday Nights. Subscribers to Masterworks get a complimentary All Access Pass to SYMPHONY+.

We are also pleased to offer our ASO Community Concert series around town in local churches featuring music in more intimate settings.

SYMPHONY+ is our streaming service and we offer an All Access Pass for just $99.

The ASO offers numerous other events that are not part of a subscription but can be added on like our Pops in the Park (Free), Holiday Pops (1 night only in MD Hall), Family Concert, and the launch of the new Orion Youth Orchestra. AND individual streams of concerts on SYMPHONY+.

What’s the cost of a subscription?

The SYMPHONY+ All Access Passes are $99 per household. Single concert stream tickets are also available for $49 each.
ASO Community Concert Series is $99 for all 4 concerts.
ASO Masterworks Subscriptions start at $135 for all 5 concerts and go up.

Am I guaranteed the same seats season to season if I become a subscriber?

If you are a Masterworks subscriber, you are guaranteed the same seats each season.

Can I change my seats during the renewal process?

Yes. Seating changes are on a first-come, first-served basis based on the date each subscription order was received.

Will you hold off on charging my credit card until I’m seated? Can you take my renewal and I’ll send you a check later?

Subscription payments are processed immediately. Subscription change requests are seated based on the date your paid reservation is received. We must receive payment in order to renew your subscription.

Will you hold off on charging my credit card until I’m seated? Can you take my renewal and I’ll send you a check later?

Subscription payments are processed immediately. Subscription change requests are seated based on the date your paid reservation is received. We must receive payment in order to renew your subscription.

Why can’t I get Parterre or aisle seats like I’ve been requesting for years?

Parterre seats are always in demand and are seldom released by the subscribers who currently hold them. Renew early to have the best chance of getting aisle seats that are not renewed. All requests are first-come, first-served.

Can I purchase additional tickets throughout the season?

Subscribers save 10% or more on most additional ticket purchases. To purchase additional tickets as a current subscriber, call the Box Office at 410-263-0907.

When is the deadline for renewing my 2021-2022 Masterworks Series Subscription?

If you would like to renew your subscription, please let us know by Friday, July 30, 2021.

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Tickets

How do I get a refund?

For the 2021-2022 Season we are anticipating a return to regular ticketing practices where refunds are not generally available. We recognize that we are living through unpredictable and unprecedented times so should there be a resurgence of the pandemic and concerts cannot be held we would likely offer more flexible options under those conditions.

How do I donate my tickets back to the Symphony?

If you are unable to use your tickets, you may donate them to the Symphony as a tax-deductible contribution. Please return your tickets to the Box Office by mail, in person, or email with a photo of the destroyed ticket(s) at no less than 2 hours before the concert. We will mail you a receipt for your tax purposes. Tickets released after 6 PM on concert night will not be eligible for a deduction unless the concert is sold out.

How do I check if my tickets are valid/authentic?

The only way to know your tickets are valid or authentic is to buy directly from the Annapolis Symphony online via our website, over the phone, or in person. We cannot verify tickets bought from a third-party.

How can I check my gift certificate balance?

Send an email to the Box Office at info@annapolissymphony.org to request an update on your certificate balance. Symphony staff will respond within 48 to 72 hours to your request.

How do I redeem my gift certificate or voucher won at a local auction?

To redeem a gift certificate or voucher, please mail in or stop by the Box Office with your original certificate or voucher signed by Symphony staff. For additional questions, call the Box Office at 410-263-0907.

I haven’t received (or accidentally deleted) the email I need to print my tickets at home. What do I do?

We are here to help! Contact the Box Office at 410-263-0907. We’ll verify your email address is correct and send the tickets again.

I haven't received my tickets. What do I do?

Misplaced tickets? Don’t worry, we have a few options for you. You can contact the Box Office at 410-263-0907 to have a new set of tickets sent electronically to your inbox.

Why do you request my address, zip code, and phone number?

The information requested may be used for a variety of purposes related to the ticket purchase transaction. These purposes can vary by transaction but include allowing us to: ship/deliver tickets and/or receipts; respond to customer service requests; review and enforce limits on the number of tickets purchased; to help prevent credit card fraud.

Do you save my credit card number on file?

No. For security purposes, and to protect your personal information, we do not keep your credit card number on file.

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Planning Your Virtual Experience

Is there a free, pre-concert talk offered?

Pre-concert talks with Dr. Rachel Franklin are offered virtually with the Symphony+ All-Access Household Pass. These can be purchased for $99.

What happens if I am unable to attend my performance?

All single ticket sales are final. You may help us allow others to experience music at the Annapolis Symphony by donating your tickets for resale. You will receive a donation receipt for tax purposes. The Box Office will accept ticket donations until 6 PM before an evening concert.

How long is my concert?

Most concerts last approximately two hours.

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