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Ticket Policies

Purchase with Confidence

Tickets for In-Person Events

All patrons with tickets to an in-person event can either exchange it into a virtual ASO Live! event, or donate the cost of their ticket(s).

Tickets for Virtual Events

Refunds will not be offered for ASO Live! virtual live stream performances. Patrons who purchase an ASO Live! virtual ticket will only be able to view that performance on the concert date and time.

Ticket Exchanges

You may exchange your physical ticket to future performance within the same season. Exchanges are subject to availability. Please return your ticket to the Box Office by mail, in person, or email with a photo of the destroyed ticket no less than two hours prior to the concert.

Ticket Donations

You may donate your ticket to the Symphony as a tax-deductible contribution. We will mail you a receipt for your tax purposes. Please notify the Box Office by mail or email that you would like to donate your ticket no less than three hours prior to the concert.